Gameschooling Program Policies

Thank you for enrolling in Toy Hermit’s Gameschooling program. These policies help ensure a safe, enriching, and enjoyable experience for all families. Please review the guidelines below.

Late Pick-Up Policy

Each session includes a 5-minute grace period after the scheduled end time. After this, a $10 fee is charged for every 10-minute block or portion thereof.

Example

For a class with pick-up time of 3:00pm:

Pick-Up Time	Late Fee
By 3:05 p.m.	No Fee
3:06–3:15 p.m.	$10
3:16–3:25 p.m.	$20
3:26–3:35 p.m.	$30

Late fees will be invoiced and repeat late pick-ups may result in removal from the program.

Photo & Media Usage

Toy Hermit may take photos or videos during sessions for:

• Internal use (e.g., session recaps for families)
• External promotions (e.g., website, social media, flyers)

Photos will never include full student names. Parents may opt out by indicating their preference on the registration form.

Behavior & Participation Expectations

We foster a safe, inclusive, and playful learning environment where students are supported in developing social skills and emotional regulation. Our instructors guide children with patience and positivity.

Expected behaviors include:

• Trying new games and learning from mistakes
• Respectful communication with peers and instructors
• Taking turns and participating in group activities

Unacceptable behaviors include:

• Physical aggression (e.g., hitting, pushing)
• Abusive or discriminatory language
• Defiance of safety instructions

In such cases, Toy Hermit will contact families, offer support, and may remove a student if necessary.

Refund & Cancellation Policy

Cancellations are subject to the following refund structure:

• 100% refund if cancelled at least one week before the first class of the session
• 50% refund if cancelled before the second class of the session
• No refunds after the second class of the session

Requests must be submitted in writing. Exceptions for emergencies may be considered at Toy Hermit’s discretion.

Authorized Pick-Up & Emergency Procedures

Student Release: Students will only be released to adults listed on the Authorized Pick-Up section of the registration form. If someone else arrives, instructors will contact the parent/guardian to verify. A valid photo ID may be required.

Emergency Procedures: All instructors are CPR/First Aid certified and have passed a California DOJ background check. In case of emergencies:

• Minor injuries: Basic first aid is provided; parents are informed at pickup
• Serious issues: 911 is called immediately, then the parent or emergency contact
• School-wide events: Instructors follow school site safety procedures

We appreciate your support in helping us maintain a safe and fun learning environment!